Rendering and troubleshooting

Video guides

• 0:32

  How to make exports faster

  Cut map video export time on slower computers: turn on Faster export, render at 30 fps, use 720p for drafts, and keep the editor tab in front.

Articles

• My export is stuck or taking too long

  Map video export stuck at a percentage or taking forever? Why exports slow down, how long they should take, and what to do to get your MP4 faster.

• Export failed: “Your device couldn’t handle this export”

  Fix a failed Mappi export: why you see “Your device couldn’t handle this export”, and how lower quality, Faster export, 30 fps or a desktop browser help.

• Why does my map video look blurry or choppy?

  Fix a blurry, soft or choppy map animation: pick the right export quality and frame rate, turn off Faster export for the final cut, and avoid re-compression.

• The map won’t load or says “WebGL is not supported”

  Fix a blank map preview or the “WebGL is not supported” message in Mappi: turn on hardware acceleration, update your browser, or try another browser.

• Route couldn’t be found: “No route found” or “Route failed”

  Why a driving, walking, transit or sailing route can’t be found between two stops, what each message means, and how to fix it or switch travel mode.

• Making and exporting map animations on a phone or tablet

  Use Mappi on your phone or tablet: how the mobile editor works, why phone exports are lighter, and tips to export map videos without errors on mobile.

• Which browsers and devices work with Mappi?

  Mappi runs in up-to-date Chrome, Edge, Firefox and Safari on computers, phones and tablets. Firefox on Android can’t export videos yet. What your browser needs.

Common questions about rendering & troubleshooting