How to contact Mappi support
Email support@mappi.studio for billing and account help; we usually reply in under 24 hours, Monday to Friday. To report a bug or suggest an idea, click Feedback in the editor header and add up to 3 screenshots.
Step by step
Send feedback from the editor
Click Feedback in the editor header (on phones, Send feedback at the top left). Describe what happened, add up to 3 screenshots, and click Send feedback.
Or use the feedback page
Open Share feedback from any page. Pick Support as the topic for plan or sign-in questions so it reaches us fastest.
Or email us
Write to support@mappi.studio. Include your account email and, for billing questions, the charge date.
Delete your account or change your email
There’s no self-serve option for these yet. Email support@mappi.studio from the address on your account and tell us what you need. Cancel any Pro subscription first: see cancel or manage your subscription.
Tips for a quick fix
- Say what you expected and what happened instead.
- Add a screenshot of the error or the odd frame.
- Mention your browser and device, for example “Chrome on a MacBook” or “Safari on iPhone”.
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