Can I get a refund for Mappi Pro?
Yes, within 3 days of the charge, as long as you haven’t exported any video yet. Email support@mappi.studio with the subject “Refund request”, your account email, the charge date and amount, and a note that you haven’t exported any videos.
Step by step
Check that you qualify
The request is within 3 days of the charge, you haven’t exported any video from your account yet (free exports count too), and you haven’t had a refund before. Renewals aren’t covered.
Email support
Write to support@mappi.studio with the subject Refund request. Include your account email, the charge date and amount, and confirm that you haven’t exported any videos.
Wait for confirmation
We reply within 1 to 2 business days. Approved refunds go back to your original payment method, which can take up to 10 business days to appear.
Just want to stop future charges?
Cancel your subscription instead: you keep Pro until the end of the period you paid for and won’t be charged again. The full policy is on the refund policy page.
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Mappi is a map animation maker that runs in your browser. No download, and no account needed to start.
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Cancel your Mappi Pro subscription or change billing details: open your account menu, choose Settings, then Manage your payment preferences in Stripe.
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Get help from the Mappi team: send feedback with screenshots from the editor, use the share feedback page, or email support. Typical reply in under 24 hours.
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Compare Mappi plans: Free includes unlimited 1080p map video exports with a watermark; Pro adds 4K, no watermark, satellite, custom themes and your own icons.
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